Measuring the Performance and Impact of Community Indicator Systems: Key Performance Indicators and Evaluation

Published: 02/17/2011

Thursday, February 17th, 2011. There is growing interest in developing Key Performance Indicators (KPIs). However, developing indicator systems and KPIs is not sufficient. Measuring the impact of community indicator systems for causing community change is important for sustaining such systems. KPIs are widely used by businesses, nonprofit organizations, and government agencies to measure the progress, performance and impact of project/program activities. This webinar delved into the following goals: Demonstrate the value of KPIs and evaluation to community indicator systems; Present the KPI framework drafted by the International Institute for Sustainable Development (IISD) for Peg - a community indicators system for Winnipeg, Canada; Discuss the merits and possibilities of applying KPIs and evaluation to community indicator systems.  
IISD plans to develop an exploratory report on KPIs and evaluation that will include a list of over 130 KPIs collated by IISD, acknowledge the contributing indicator systems, and a tentative list of the KPIs used in the evaluation of Peg. This report will be available to all Community Indicators Consortium and CSIN members, once it is completed.

  • Charles Thrift, Future Interim Project Manager, IISD's Measurement and Assessment Team
  • Bobbie Macdonald, Research Student, IISD's Measurement and Assessment Team

The PowerPoint used in the presentation can be downloaded here. The recording of the webinar itself is here.

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