Case-Studies

Fund for the City of New York
Iowa, Citizen-Initiated Performance Assessment (CIPA)
New York City, Straphanger's Campaign
Dayton, Ohio
Government Accounting Standards Board (GASB)
Hartford, CT – City Scan Project
Syracuse, NY – Community Benchmarks Program
Worcester, Massachusetts
Inside Schools - New York City

Fund for the City of New York

The Fund for the City of New York, a non-partisan and independent operating foundation established in 1968, strives to improve the performance of local government and the quality of life of its citizens in New York City.

Through its Center on Municipal Government Performance (CMGP), established in 1995 as the first grantee of the Alfred P. Sloan Foundation's National Assessment of Government Performance Program, the organization uses new technologies and applications of traditional market research techniques to create quantifiable performance measurements based on the public's concerns and experiences. This effort provides reliable, non-partisan and objective information about the effectiveness of the city.

Case in Brief
Teaching Case
Management Decision Teaching Notes
Municipal Managers Teaching Notes

Iowa, Citizen-Initiated Performance Assessment (CIPA)

In 2001, the Alfred P. Sloan Foundation funded a three-year project called "Citizen-Initiated Performance Assessment" (CIPA) in Iowa. The project engages citizens, city council members, and departmental staff in developing and using performance measures to evaluate public services. Thirty-two Iowa cities with populations above 10,000 were contacted initially. Eventually the city councils, departmental staff, and citizen representatives of nine cities (Burlington, Carroll, Clive, Des Moines, Indianola, Johnston, Marion, Marshalltown, and Urbandale) made commitments to the project.

Case in Brief
Detailed Case
Iowa, Management Decision Teaching Notes
Iowa, Performance Measurement Teaching Notes

New York City, Straphanger's Campaign

Through the New York Public Interest Research Group (NYPIRG), the Straphangers Campaign received a grant from the Alfred P. Sloan Foundation to "launch a new in-depth effort to measure the quality of the transit service." The goal was to accurately report on the condition of the City's transit system and to draw media, public and governmental attention to the need to continue to invest in transit.

Case in Brief
Detailed Case
Budgeting Teaching Notes
Research Methods Teaching Notes

Dayton, Ohio

The Dayton project had two overarching objectives. The first was to facilitate the selection of Quality of Life indicators by seven Priority boards, ensure the initial production of the indicators and institutionalize their annual publication within the city of Dayton Planning Department. The second was to engage in a Priority Board reform process and development of a set of citizen participation indicators to assess the degree of citizen participation in the life of neighborhoods and Priority Boards.

Case in Brief
Detailed Case
Program Evaluation Teaching Notes
Dayton Strategic Management and Planning Teaching Notes

Government Accounting Standards Board (GASB)

Through a comprehensive series of in-depth interviews, GASB gathered information about the reasons governments were using performance measures, how they were being used, the degree to which they were being reported to citizens and other users, their effect, and what changes in the use of performance measurement those interviewed believe would improve their effectiveness.

Case in Brief
Austin, TX Teaching Notes
Oregon Budgeting Teaching Notes
Texas Budgeting Teaching Notes

Hartford, CT – City Scan Project

The City Scan Project, which puts state of the art technology in the hands of citizens, is considered a national model for citizen-based assessment of the performance of city government. City Scan empowers citizens to set community priorities and hold city government accountable for performance. The project's ultimate goal is to encourage citizens to behave as customers and owners of the government programs that shape their community.

Case in Brief
Teaching Case
Detailed Case

Syracuse, NY – Community Benchmarks Program

The Community Benchmarks Program conducts and disseminates research that describes community conditions, encourages citizen participation, fosters civic discourse and provides a basis for public, private, and non-profit sectors to improve the quality of life within Onondaga County.

Case in Brief
Detailed Case
Teaching Case

Worcester, Massachusetts

The Worcester Regional Research Bureau's Center for Community Performance Measurement has released its third report, Benchmarking Municipal and Neighborhood Services in Worcester. It presents data related to a variety of services including those provided by the Department of Public Works; the Department of Parks, Recreation, and Cemetery; and the Worcester Public Library.

Case in Brief
Detailed Case
Worcester, Research Methods Teaching Notes
Worcester, Introduction Module Teaching Notes

Inside Schools-New York City

Insideschools.org, an online guide to New York City public schools sponsored by Advocates for Children of New York, was created with a grant from the Alfred P. Sloan Foundation to help parents assess the performance of their schools. The site allows parents to find a school, learn about their legal rights, ask for advice or send complaints directly to a school.

Case in Brief

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