Past Webinars

Performance Measurement in Regional Long-Range Plans

Summary: Join the NADO Research Foundation for a free webinar on Tuesday, August 13, 2 – 3 p.m. EST on Virginia’s experience with incorporating performance measurement into its rural regional long-range plans. The Virginia Department of Transportation (VDOT) and the 20 regional-level planning district commissions (PDCs) throughout the commonwealth have partnered to evaluate the state’s rural transportation system and to recommend a range of transportation improvements that best satisfy existing and future needs.

311/CRM Webinar: 311 on a Budget and Short Timeframe: It Can Be Done

Host: David Eichenthal, The Ochs Center for Metropolitan Studies

Moderators: Patrick Morgan, City of Philadelphia, Pennsylvania: Jeff Friedman, City of Philadelphia, Pennsylvania

The cost factor is one challenge that communities frequently cite as a deterrent to implementing 311/CRM service. But when leaders in the City of Philadelphia took on the challenge, they put together a system in 9 months that was very cost affordable. This discussion centers on how they did it.

311/CRM Webinar: 311 on a Budget and Short Timeframe: It Can Be Done

Host: David Eichenthal, The Ochs Center for Metropolitan Studies

Moderators: Patrick Morgan, City of Philadelphia, Pennsylvania: Jeff Friedman, City of Philadelphia, Pennsylvania

The cost factor is one challenge that communities frequently cite as a deterrent to implementing 311/CRM service. But when leaders in the City of Philadelphia took on the challenge, they put together a system in 9 months that was very cost affordable. This discussion centers on how they did it.

311/CRM Webinar: Service Level Agreements and Data Reports

Host: Grant Sparks, ICMA

Moderator: Elizabeth Nisley, Director, Hampton 311 Customer Call Center

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