Past Webinars

2/23/09 Webinar: Integrate your Current Technology with New 311/CRM Technology or Get All New Technology Now?

Telephony systems, knowledgebase and tracking software, work order systems, GIS technology—there are a whole host of technology issues to consider in developing a 311/CRM. This discussion highlights some of the technology challenges to consider.

Moderator: Theresa Richardson, Avaya North American Practice Leader for Local Government
Host: Susan Cable, PTI


311/CRM Webinar: The 311 Planning Process and Implementation Strategies

The 311 Planning Process and Implementation Strategies

311 and CRM systems should be designed with the needs of the community in mind. During this discussion, participants will explore steps in the planning and implementation processes.  This presentation was held on-line and hosted by Judithann Cascio, EMA, Inc Febraury 5, 2009.  

1/22/09 Webinar: Needs Assessment: Is Your Community Ready for 311?

311 Roundtable "Needs Assessment: Is Your Community Ready for 311?" features moderator Spencer Stern, Government Finance Officers Association. How can a local government determine whether 311/CRM service might improve its customer service and achieve better service delivery?

This discussion will focus on factors local governments should consider in conducting a 311/CRM needs assessment.



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